Description
⚡Extra Time Add-On⚡
Purpose: Extend existing phone, video, or email troubleshooting sessions when more time is needed to solve complex issues.
How It Works:
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Added in 15-minute increments after the included time expires.
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Billed only if the customer requests to continue.
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Available for phone, live video, or email follow-up.
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15 minutes |
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Quick continuation – minor fixes or finishing setup |
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30 minutes |
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Moderate troubleshooting – additional tuning or settings changes |
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60 minutes |
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Deep dive – full reconfiguration, advanced tuning, or log analysis |
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